Custom Order policy

Custom Order Policy

Effective Date: October 30, 2026

At Forward Custom Designs, we love bringing your ideas to life! Whether you are ordering personalized gifts, apparel, tumblers, signs, home décor, promotional items, or custom digital designs, we want your experience to be enjoyable and straightforward.

Please review our Custom Order Policy before placing an order.

When placing a custom order, customers are responsible for providing all necessary information, including:

• Names and spelling.
• Dates and personalized wording.
• Preferred colors and design styles.
• Sizes, dimensions, and product selections.
• Photographs, logos, or other requested materials.
• Any special instructions or personalization details.

Please double-check all information before submitting your order.

Forward Custom Designs is not responsible for errors caused by incorrect information supplied by the customer.

Depending on the project, a digital proof or design preview may be provided before production.

Customers are responsible for carefully reviewing all details before approving a design.

Once a customer approves a proof, Forward Custom Designs will use that approved version to complete the order.

Errors that were present in an approved proof and were not identified by the customer may not qualify for a free replacement or refund.

If we make an error that differs from the approved proof, please contact us so we can review the situation.

We understand that customers may want adjustments to their designs.

Reasonable revisions may be included when specified in the product listing or agreed upon before the order begins.

Additional revisions, major design changes, or requests made after approval may result in additional charges.

Changes requested after physical production has begun may not be possible.

Custom products require time to design, create, personalize, and prepare.

Processing times are estimates and may vary based on order volume, product availability, and project complexity.

Customers should review the estimated processing and delivery times before placing an order.

Rush orders may be available for an additional fee, depending on availability.

Custom digital designs are delivered electronically in the file format or formats described in the product listing or agreed upon before purchase.

Customers are responsible for confirming that the requested file format is compatible with their intended use.

Unless otherwise agreed upon in writing, custom digital designs are licensed for personal use only.

Purchasing a custom digital design does not transfer copyright or ownership of the original artwork or design files.

Customers who provide photographs, logos, artwork, or other materials confirm that they own the materials or have the necessary permission to use them.

Forward Custom Designs is not responsible for copyright or intellectual property violations involving materials supplied by customers.

We reserve the right to decline projects that involve unlawful, inappropriate, or potentially infringing content.

Customers should contact us as soon as possible if they need to cancel a custom order.

Cancellation requests will be reviewed based on the order's current production status.

Orders that have already been designed, personalized, produced, or delivered may not be eligible for cancellation or a refund, subject to applicable laws and marketplace requirements.

We want you to be happy with your purchase!

If your order arrives damaged, defective, or differs significantly from the approved design, please contact us within seven (7) days of delivery.

Please include photographs and a description of the concern so we can review the issue.

Questions about a custom order? We would love to hear from you!

FORWARD CUSTOM DESIGNS

Website: www.forwardcustomdesigns.com

Email: forwardsafetytraining@gmail.com

Location: Virginia, USA

Thank you for trusting us with your creative ideas. We appreciate your business!